Policies

PRIVACY POLICY

When you place your order or sign up with us, we appreciate your trust in us. Privacy of your personal information is taken very seriously and we keep your information, order history and any other records completely private. Fflirtygo or any of its affiliates will NEVER misuse your personal information!!

We follow a very strict privacy policy as follows:

  1. No Sharing of Information

We will never give out your email address or any other details: We do not include you in any mailing lists without your explicit consent. You will NEVER receive a spam mail because of us.

We will never sell your information to any third parties: You probably do not know but most companies track browsing history, leave unwanted cookies on your desktops and even sell your information and browsing behaviour to mailing lists or third parties. We ABSOLUTELY hate it.

We will never mail you unwanted information: When you order from us, you get control on what information we send to you. You can choose to keep a separate correspondence email id with us. If you do NOT want it, we will NOT send you any order confirmation, invoice, shipping confirmation or satisfaction surveys.

We will NOT send you e-mails without your consent: If you do not want it, we will NEVER send you snail mails or even e-mails without your consent. We will never disturb you with e-mails soliciting repeat business if you do NOT want so. We firmly believe that our product quality and service efficiency would bring repeat business automatically.

The merchant name on the card/bank statement will either show our payments processing partner name i.e. PayU or Fflirtygo or it will show our parent company name i.e Graffiti.

We will maintain security and of our systems and information: We maintain the latest anti-virus software(if required) and use secure passwords on all systems. Your information is safe with us and even our employees cannot access it unless it is needed to service you.

  1. How we use your information

Your shipping address: This is used to ship your order. You can change it for every order and we will NEVER send anything else to this address except your order itself.

Your phone number: This is used only for purposes of helping the courier delivery person track you. The concealed packing of the orders ensures that the courier delivery person does not get to know anything about your order or you. We may also call you on the phone number provided to confirm the order before dispatching OR for any other purpose related to the order placed on Fflirtygo.com. The call might be made via automated system or by customer care representative. You may also reiceive an SMS with the details of how to confirm/reject order via miss call or other service.

Your credit card information: Your Credit Card/Debit/Bank account information is used only to process the transaction.

Your email address: We will NEVER send you e-mails if you request us not to. As a default, we assume your consent to send you e-mails for purposes of:

  • E-mailing you copy of the order
  • E-mailing you the shipping confirmation
  • E-mailing you a short customer satisfaction survey
  • E-mailing you ‘Reminders’ for products you opt to be reminded for

Your billing address: This is required ONLY for purposes of verification of your credit card. Fflirtygo.com will NEVER send anything to your billing address.

  1. Gathering Information

Every website inevitably collects information. However, we have a comprehensive information gathering policy to maintain your privacy.

For Visitors (people who look into our store or visit us) – When you visit Fflirtygo.com, we know that someone is visiting us but we do NOT know that it is you. We ONLY count the number of visitors and track which pages/products are of greater interest to visitors. We DO NOT gather or use any information about any specific persons who visit our site

For Customers (people who have an account with us or order with us)

  • We keep a record of your personal information but it is covered by our Privacy Policy and is held in strictest confidence.
  • You have the right to know what information we have collected about you. You also have the right to change this information. If you would like to contact us about changing some aspect of the information we have for you, please write to us at cs@Fflirtygo.com
  • In order to make changes to your information you will be required to first prove your identity to us. This prevents other individuals from accessing your files.
  • We will not reveal credit card numbers over the telephone. If there is an issue with your credit card we can handle it through your merchant bank (the process is easier than it sounds).
  • In summary, your purchase from Fflirtygo.com is held in the strictest of confidence. And it is 100% private!!
  1. DND

You may receive transactional SMS, calls on registered mobile/landline number with us, related to your account/orders placed on our website.

All the calls/SMS will be related to transactions performed on our website.

You may be sent promotional SMS related to offers/products on our site. Should you wish to not receive those, you may click on the un-subscribe link provided on those SMS.

You may receive alerts/notifications related to your order on our mobile apps.

You may receive notications on our mobile apps related to new products/offers etc. added on Fflirtygo.com.

You may turn off notifications if you wish to by changing App Notification settings on your mobile.

  1. Advertising

We may use personalised advertising/re-targetting features of ad platforms like Google AdWords, Facebook, or any other ad platform. For this purpose we may share email address, phone number or other personal details in encrypted hash form, used solely for the purpose of matching profiles to deliver better personalised ad experience. Personal identifiable information won’t be shared in clear text with any of the 3rd party sites.

  1. Legal issues

Just in case, a transaction is involved in a legal dispute (usually credit card fraud), information might be requested from us in form of a sub-poena (legal demand for information or appearance). In such cases, we might be required to furnish requisite information. In case this occurs, our policy is to first contact the customer (through preferred medium chosen by the customer) to inform them of our legal obligations.

These issues are not common and generally happen in case of credit card frauds. Hence, such information sharing would help in protecting your account and business with us.

Your order details and personal details like address and phone number may be shared if asked by any Government Department eg. Sales Tax Department.

  1. Links to other sites

Our site may link to other websites that may collect personally identifiable information about you. Any such pages will clearly be identifiable in the browser URL and will not carry the Fflirtygo.com logo on the top. We do not take any responsibility for the policies or actions of such websites whatsoever.

However, such links (except for the one to our payment gateway provider) are NOT required to browse or complete any transaction at Fflirtygo.com. We have ensured that your experience with us is as private as it should be.

Our payment gateway provider is PayUbiz (www.payubiz.in), which has a history of managing millions of secure payment transactions. You may shop with confidence with us and make payments through them (You can refer to FAQ to understand their highest standards of security). You can visit their website and view their Privacy Policy.

Our site may have links from advertisers and we take NO responsibility of consequences after being re-directed to their websites.

  1. Merger, Acquisition and Termination of Service

If we merge with, or are acquired by another company, the resulting combined company will use the Personal Information you have provided as described in this policy. If we cease operation, your Personal Information may be transferred to and used by another company that offers similar or related products or services.

Disclaimer and Limitation of Liability

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY FFLIRTYGO.COM ON AN “AS IS” BASIS. FFLIRTYGO.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, FFLIRTYGO.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. FFLIRTYGO.COM DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FFLIRTYGO.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FFLIRTYGO.COM’S TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO FFLIRTYGO.COM DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO FFLIRTYGO.COM’S LIABILITY

 

SHIPPING POLICY

  1. Packaging

We pack your items in a completely opaque thick brown cardboard box OR opaque high strength un-tearable poly bag. We don’t put any indication of product name name in the package on the packaging box for certain categories like Lingerie, Contraceptives to maintain your privacy. This ensures complete privacy of your order and safeguards quality and packaging of your order. This is done FREE OF CHARGE!

Invoice needs to be sent along with the package due to various states/courier regulations. Generic name of the products eg. Personal Care Item OR Ready Made Garment will be mentioned on the invoice.

  1. 3-days local and 7-days pan – India Delivery Guarantee!

We offer a local (within NCR) ‘3 Days Delivery’ and pan-India ‘7 Days Delivery’ guarantee on most products bought on the site. The products ordered will be at your doorstep within 7 business days (Monday to Friday), of your payment having been cleared. For orders which are placed using Credit Card/Net Banking Payment Option and are under verification, the guarantee is applicable post the payment has been verified.

What is not covered in the Guarantee:

  • Delivery delays due to customer unavailability or discrepancies in billing address or failures in providing contact number for delivery. (If the courier has come to the shipping address within seven business days and not been able to get delivered. The courier may or may not contact you before coming – that is something we have no control over)
  • Delivery to certain areas eg. North Eastern states, J&K, Remote areas in Hills etc. may have a longer delivery period due to lack of accessibility, poor weather conditions, security reasons etc.
  • This guarantee is not valid for special promotional offers (e.g. Anniversary celebrations, etc).
  • In case of cities dealing with law and order situations, delivery of courier might get temporarily effected.
  • This guarantee is not applicable for products on backordered status.

Note: Currently, we do NOT deliver outside the territory of the Republic of India.

  1. Shipping charges
  • We may charge nominal fee for orders upto certain amount, which will be shown at the time of checkout.\
  • The total shipping charge for your Order will be displayed once you proceed to check out.
  • Octroi charges wherever applicable is prepaid and not to be borne by the customer.
  • It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability. Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations. In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
  • Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, you need to place multiple orders.
  • In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.
  1. Tracking

We shall be sending the tracking URL of the courier so that you can track the delivery yourself also.

We have a tie up with leading courier service providers in India, such as :

  • FedEx
  • Bluedart
  • DTDC
  • Ecomm
  • Speed Post
  • FirstFlight etc.

CANCELLATION AND RETURNS

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

  1. Refunds

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash On Delivery (COD), we will refund the money into your bank account, as provided.
Typically refunds take 3-5 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

Please feel free to mail us at fflirtygo@gmail.com if you have any questions.

  1. Shipping and Cash on Delivery (COD) Fees

Any shipping or Cash on Delivery (COD) fees charged against the order will not be refunded back.

  1. Returns Policy

The entire process takes about 5-7 business days. Thank you for co-operation and patience.

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 7 days from the date of delivery as follows:

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.
  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.
  • Products damaged while being used do not qualify for a refund or replacement.
  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.
  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.
  • In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.
  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.
  • In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs 100/- subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer’s responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.
  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.
  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.
  • We hold the right to deduct shipping charges of Rs.100 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.
  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.
  • In case of multiple products order, return request should be placed together for all the products you want to return.
  • We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.100 for all orders and disable cash on delivery option for accounts which have high percentage of returns.
  • In case of customized and festival related products , we neither accept returns  nor do we exchange them.

NOTE: Products that have been tampered with, opened and/or used cannot be returned.

  1. Exclusions

Due to hygiene reasons, we won’t be able to accept returns in some of the categories. The following categories list is just an indication of some of the categories:

  • Nightwear with Briefs(G-Strings)
  • Panties
  • G-Strings & Thongs
  • Bikini
  • Swimwear
  • Costumes
  • Men’s Briefs
  • Kids nappies, boxers, briefs
  • Sexual Well-Being products
  • Cosmetics
  • Face creams, lotions, hair care products
  • Healthcare Equipments
  1. Mode of Return

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection FREE of cost Or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs.100/-.

You may contact our Customer Care within 7 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier FREE of cost and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.

At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.

Please e-mail us at fflirtygo@gmail.com if you have any questions.