Return / Replacement Policy

We offer a 7-day return and replacement window from the date of delivery.

One exchange per order — replacements are final. An order can be exchanged only once. Once an item has been exchanged, that replacement is final and is not eligible for another exchange or a return. Please double-check your size and colour before requesting an exchange.

Reverse pickup fee: Rs 100 flat is deducted from the refund on all returns and exchanges. The fee is waived only when the reason is wrong product received — these cases are manually reviewed before pickup is scheduled.

COD orders: you can choose a refund to your bank account or store credit. Both options are available. Store credit is multi-use, has no expiry, and applies at your next checkout.

To be eligible: your item must be unused, in original packaging, with all tags intact.

Damaged, defective, or wrong items: report within 48 hours of delivery with a photo. Wrong-item cases are manually reviewed and no fee is charged. Damaged or defective cases are processed under the standard fee structure.

Not eligible for returns or replacement: Customised products, Festival/Occasion themed products, Gift cards, Gift boxes, and Sale-event purchases.

Shipping and COD charges are not refunded.

Refund processing: 3–5 business days after the returned item is received and inspected.

Some coupons and discount offers can change the return or replacement terms for your order — but not all of them do. When a coupon affects these terms, the applicable policy is shown under the coupon in your cart — please review it before you place the order. Once the order is placed, those terms are locked in.

Some orders are placed on Partial COD, where a small amount is paid upfront at checkout and the balance is collected at delivery. If a Partial COD order is refused at delivery or returns to us undelivered (RTO), the prepaid amount is non-refundable and the order will not be re-shipped.

This policy is specific to Partial COD and does not affect successfully delivered orders, which follow the standard return and replacement terms above. Damaged, defective, or wrong-item cases on successfully delivered Partial COD orders are still covered.

The non-refundable nature of the prepaid portion is shown at the GoKwik checkout step when you select Partial COD.

To start a return or replacement, click below. Wrong-product cases are manually reviewed before pickup is scheduled.

Need help? Email support@fflirtygo.com or message us on WhatsApp.