Refund policy

Refund Policy

Refunds are issued in the same mode as the original payment.

For prepaid orders (Credit Card, Net-Banking, UPI, wallet): refunded to the original payment method.

For COD orders: the customer may choose between a refund to their bank account or store credit. Both options are available. Store credit is multi-use, has no expiry, and applies at the next checkout.

Refunds are typically processed within 3–5 business days after the returned item is received and inspected. Credit card issuing banks may take longer to reflect the credit posted on the card.

For full return and replacement terms — including the 7-day window, Rs 100 reverse pickup fee, wrong-item exception (manual review, no fee), eligibility criteria, and non-returnable categories — see our Return & Replacement Policy.

Partial COD orders

Partial COD is offered at our discretion as a risk-mitigation option for select orders. For these orders, a portion of the order value is collected upfront (prepaid) at checkout and the balance is collected at delivery.

By placing a Partial COD order, you acknowledge and agree that:

• The prepaid portion is non-refundable in the event of order refusal, non-acceptance at delivery, or RTO (Return to Origin) for any reason attributable to the customer.
• Partial COD orders will be shipped only once. If the courier marks the shipment as RTO, we will not re-ship the order and the prepaid amount stands forfeited.
• This policy applies regardless of the reason given for refusal or non-delivery, including but not limited to: customer unavailable, address inaccessible, customer refused, or phone unreachable.
• The forfeiture does not apply to orders successfully delivered and accepted. Such orders remain eligible for the standard return and replacement policy described above, including damaged, defective, or wrong-item cases.

This policy is disclosed at the GoKwik checkout step where Partial COD is offered.

Questions: support@fflirtygo.com.